Thank you for purchasing digital products from TravelingSpain. We strive to provide you with high-quality digital resources to enhance your travel experiences. Please read our refund and returns policy carefully.
Digital Product Nature
- Due to the nature of digital products (e.g., ebooks, audio files, digital guides, photography banks, virtual tours), we generally do not offer refunds or returns once a product has been downloaded or accessed.
Exceptions
- Defective Products:
- If you encounter a technical issue that prevents you from accessing or using your purchased digital product (e.g., corrupted file, download error), please contact our customer support team within 7 days of your purchase.
- We will make every effort to resolve the issue promptly by providing a replacement or alternative solution.
- Product Misrepresentation:
- If a purchased digital product significantly deviates from its description on our website, please contact our customer support team within 7 days of your purchase.
- We will review your claim and, if valid, offer a suitable resolution, which may include a refund.
Refund Process
Refund processing times can vary depending on the payment provider.
To request a refund or report a defective product, please contact our customer support team.
Please provide your order number, a detailed description of the issue, and any relevant supporting information.
Refunds, if approved, will be processed using the original payment method.